Terms of service

Last updated 14 August 2026

These terms apply to all work carried out by inFive, trading as [registered business name] ("we", "us"), for you, the client — business consulting, brand identity design, photography and video production, content production and social media management, and website design and development. They're governed by the law of South Africa. If we've signed a separate written agreement with you, that agreement wins wherever the two disagree.

1. What we agree, and when

Sending a brief through this website costs nothing and commits you to nothing. Once we've received it, we reply with a written scope, a price, and a start date. Work starts when you accept that scope in writing and your deposit clears — not before. The accepted scope is what we deliver; nothing more is implied by this website or by our marketing.

2. Consulting — what it is and isn't

A Consult sprint is advice: on your idea, pricing, packaging, sourcing, channels, and how to scale. It is not a guarantee of any outcome, and we don't run your business, sign anything on your behalf, or take a stake in it. Anything we recommend — a supplier, a price, a channel — you're free to accept, ignore, or take somewhere else; the decision and the risk stay yours. If a recommendation touches something regulated (health claims, financial advice, import/export, alcohol) get your own professional sign-off before acting on it — we'll flag where that applies, but we're not that professional.

3. The five days

"Five days" means five consecutive working days from the kickoff call, excluding South African public holidays and weekends. We commit to delivering within that window on one condition: that you get us the things we ask for on day one — content, access, approvals, and a location and people available on the agreed shoot day — and that you return each review inside the same working day we send it.

If we're the reason a sprint is late, you don't pay for the extra days; we keep working until it's delivered at the price we agreed. If we're waiting on you, the clock pauses and we agree a new date together. We'll always tell you in writing as soon as we think a date is at risk.

4. What you need to give us

Text, images, logos, and anything else you want used — or a clear go-ahead for us to write, shoot, and source them.
Access to your domain, hosting, social accounts, and anything else the work connects to.
One decision-maker who can approve work. If approvals need a committee, tell us up front — it changes the timeline, and we'd rather quote it honestly.
Confirmation that you own or are licensed to use everything you send us. You keep responsibility for that material, and for anything unlawful in content you ask us to publish.

5. Shoot days

A shoot day is four to six hours at a location you arrange, on a date we both confirm in writing, against a shot list agreed beforehand. Travel within [50 km] of [your base city] is included; beyond that we'll quote travel before you commit. Shoot days are available in South Africa only.

Access and safety. You're responsible for lawful access to the location, permission to film there, and a safe place to work. If a venue, landlord, or municipality requires a permit or fee, that's yours to arrange and pay.
People on camera. Anyone recognisable in the footage must consent to being filmed and to the material being used commercially. We'll bring release forms; getting your staff and customers to sign them is your call to make and yours to secure. We won't publish anyone who hasn't agreed.
Children. Anyone under 18 needs written consent from a parent or guardian before we shoot them. No exceptions.
Moving a shoot. Reschedule with more than 48 hours notice at no cost. Inside 48 hours, or if we arrive and the location, product, or people aren't ready, the day is treated as used and a new one is charged at [R2 500]. Weather that makes an outdoor shoot unworkable is nobody's fault — we'll move it free, once.
Raw files. You get the finished, edited selects. Raw and unedited material stays with us as working files; if you want the raws as well, ask and we'll quote it.
Backups. We keep delivered work for [12 months] and then may delete it. Keep your own copy of anything you care about.

6. Monthly content plans

Plans run month to month. Either of us can end one with 30 days' written notice, effective at the end of the paid month. There's no minimum term and no cancellation penalty.
Each month's allowance — shoot days, posts, videos, platforms — is set out in your plan and doesn't roll over. Unused months aren't banked or refunded, because the time was reserved for you.
You approve each month's content before anything is published. If approval doesn't come back within [3] working days of the agreed schedule, we publish the approved calendar as planned rather than let your feed go dark — tell us in advance if you'd rather we hold.
Where we publish on your behalf, we work inside your accounts with access you grant and can revoke at any time. We never take ownership of your handles, followers, or ad accounts.
You remain the publisher of anything posted to your accounts and responsible for its accuracy — particularly claims about your own products, prices, and availability.
Paid advertising spend is billed to you directly by the platform and is never included in our fee. We manage campaigns; we don't front the money.

7. Revisions and scope

Every sprint includes one round of revisions, collected as a single consolidated list and turned around inside the sprint. That's what makes the deadline real. On monthly plans, one revision round applies per month's content batch.

Anything beyond the agreed scope — extra pages, extra posts, a reshoot because the product changed, a second design direction, a change of mind after approval — is new work. We'll quote it as a fixed price before doing it, and you decide. We never add work to an invoice you haven't approved.

8. Price and payment

Prices are in South African Rand and are fixed for the agreed scope. International clients are welcome and pay the same listed price.
One-off sprints: 50% to book your week, 50% on delivery. Monthly plans: billed in advance at the start of each month; the first month is due before the first shoot.
Payment is by secure link or bank transfer. We never take payment through this website and never ask for card details by email or WhatsApp. [Add VAT wording here if you're VAT-registered.]
Invoices are due within [7] days. Late payment means we can pause work and hold off on handover of files and accounts until it's settled.
Third-party costs — domains, premium fonts, licensed music, paid plugins, hosting beyond a free tier, venue or permit fees, models, scheduling tools, and ad spend — aren't included unless the quote says so. We'll always tell you before anything is bought.

9. Cancellation

You can cancel a sprint any time before your week starts and we'll refund your deposit in full, less any third-party costs already committed on your behalf. Once the week is under way, the deposit covers the time reserved for you and isn't refundable, but you keep everything produced up to that point. Monthly plans are cancelled as set out in section 5. If we have to cancel — illness, equipment failure, or anything else on our side — you get a full refund of everything you've paid for undelivered work.

10. Who owns what

On payment, you own the delivered work outright: the design, the code we wrote for you, the copy, and every finished photograph and video, all in your own name. Images and footage are yours in perpetuity, worldwide, for any commercial use — website, social, print, packaging, paid advertising — with no licence to renew, no usage window, and no extra fee for using them again later.

Three carve-outs, all normal:

We keep ownership of our own generic tools, code libraries, presets, and internal templates, which we reuse across clients.
Third-party components — typefaces, licensed music, open-source libraries, any stock we agreed to buy — stay under their own licences, which we'll pass to you. Music licensed for social use generally can't be reused in a paid television advert; we'll flag it where it matters.
Unedited raw files stay with us, as described in section 4.

Unless you ask us not to, we may show the finished work in our portfolio and marketing. Say the word and we won't — no explanation needed, and it changes nothing else about your terms.

11. After delivery

Every sprint gets 14 days after delivery in which we fix, free, anything that's broken or doesn't match the agreed scope. New requests in that window are new work, quoted as in section 7.

Once files and accounts are handed over, keeping them online, backed up, and up to date is yours to manage — it's on your accounts. We'll show you exactly how at handover.

12. What we don't promise

We produce work that is well made, technically sound, and on brief, and we do the search-engine and platform basics properly. We can't promise a particular Google ranking, a volume of traffic, follower growth, engagement rate, reach, a conversion rate, or a level of sales — nobody honestly can, and anyone who does is guessing. Platform algorithms change without notice and are entirely outside our control.

We also can't be responsible for third-party services going down, changing their terms, or suspending your accounts: hosting, payment providers, Meta, TikTok, WhatsApp, email providers, and the like.

13. Liability

Our total liability for any claim connected to a project is limited to the amount you paid us for it — for monthly plans, the fees paid in the three months before the claim. We're not liable for indirect or consequential losses: lost profit, lost data, lost business opportunity. Nothing here limits liability we can't lawfully limit, including for fraud or gross negligence, and nothing here affects your rights under the Consumer Protection Act where it applies to you.

14. If something goes wrong

Tell us first — email admin@infive.co.za and we'll talk. Almost everything gets fixed in a conversation. If it can't be, we'll agree on mediation in South Africa before either of us goes near a court.

15. Changes to these terms

We may update this page. The version in force for your project is the one on the day you accepted your scope, and we'll send it to you with the quote if you'd like it on record. For monthly plans, we'll give 30 days' notice of any change that affects you.

Questions about any of this? Email admin@infive.co.za or WhatsApp +27 82 057 8669. We'd rather explain a clause now than argue about it later.