Legal
Privacy & data
Plain English, no filler. We collect very little, we don't sell anything to anyone, and you can have it all deleted by asking.
Last updated 14 August 2026
Who we are
inFive is a website design, content production, photography and video service trading as [registered business name][registration number, if registered], based in South Africa and working with clients worldwide. For anything on this page, contact us at admin@infive.co.za or on WhatsApp at +27 82 057 8669. Our postal address is [postal address — required in marketing emails to US recipients].
Where South African law applies, we act as the responsible party under the Protection of Personal Information Act (POPIA). Where the GDPR applies, we act as the data controller for the information described below.
What we collect
| What | Why | How long we keep it |
|---|---|---|
| Your brief: name, business name, email, phone, city, what you need, your website and social handles, and what you tell us about your business | To quote your project, agree scope, and do the work. This is the only information this website asks for. | While we're in touch, and then as long as we need it for tax and accounting records |
| Photographs and video of identifiable people, taken on a shoot day — your team, and any customers who agreed to appear | To produce the images and video you commissioned. We only shoot people who have consented, and we bring release forms to record it. | Delivered files are kept for up to 12 months as a backup, then deleted. Signed release forms are kept as long as the images are in use. |
| Access to your accounts — social platforms, scheduling tools, hosting, domain — where you've granted it | To publish and manage content on your behalf, or to deploy your site. Access sits in your accounts and you can revoke it at any moment. | Removed when the work ends or when you revoke it, whichever comes first |
| Where you came from — the campaign or referral tag in the link you clicked | So we know which outreach or referral brought you here, and stop sending things that don't work | Cleared from your browser when you close the tab; kept with your brief if you send one |
| Business contact details we've collected for outreach — usually a name, business name, role, and a work email or phone number | To introduce our service to businesses we think it suits. See our emails below. | Until you tell us to stop, at which point we keep only enough to make sure we never contact you again |
We don't ask for payment card details anywhere on this website. When you're ready to pay, we send a link to a payment provider who handles the card details themselves — we never see or store them.
How your brief reaches us
This website has no database and stores nothing on our servers. When you send a brief, your browser opens WhatsApp or your own email app with the details filled in, and you press send. That means your brief travels through WhatsApp (owned by Meta) or your email provider, under their privacy terms, before it reaches us.
Photographs and video of people
A picture of a recognisable person is personal information, and we treat it that way. Nobody is filmed or photographed for commercial use without agreeing to it first — we bring written release forms to every shoot, and anyone can say no with no fuss and no consequence. Anyone under 18 needs a parent or guardian's written consent before we point a camera at them.
If you appeared in a shoot for one of our clients and want your image withdrawn, email admin@infive.co.za. We'll remove it from our own copies and portfolio immediately, and pass your request to the client, who is the publisher of anything on their own channels. Material already printed or scheduled may take a little longer to pull, but we will chase it.
Working inside your accounts
Where we publish for you, we work inside your own social, scheduling, or hosting accounts using access you grant. We never take ownership of your handles, followers, or ad accounts, and we don't move your audience data anywhere. You can revoke our access at any time from your own settings, without telling us first.
Our emails — and how to stop them
We sometimes email businesses directly to introduce inFive. If you got an email from us and don't remember signing up, here's the honest explanation:
- We found your business contact details in a public place — your website, a public listing or directory, or a professional network — or someone referred you to us.
- We contact you in your business capacity, about a service relevant to that business. We don't buy contact lists and we don't email personal addresses.
- Every email we send says who we are and how to stop hearing from us.
To opt out: reply with "unsubscribe", use the unsubscribe link in the email, or email admin@infive.co.za. We remove you on receipt — no questions, no follow-up. We keep your address on a suppression list purely to make sure nothing reaches you again.
Where the GDPR applies, we rely on legitimate interest for business-to-business introductions of this kind, and we stop immediately on request. Where POPIA applies, we identify ourselves in every message and honour every objection to direct marketing. If you'd rather we deleted your details outright instead of suppressing them, say so and we will.
Cookies and tracking
This website sets no cookies and runs no advertising or third-party tracking scripts. Two things are worth naming for completeness:
- Session storage. If you arrive from a campaign link, we keep that tag in your browser's own session storage so it's still there if you fill in the brief later. It never leaves your device unless you send a brief, and it's gone when you close the tab.
- Fonts. Our typefaces load from Google Fonts, which means Google receives your IP address as part of serving them.
[If you add analytics — Plausible, Fathom, GA4 — name it here and say what it collects.]
Who we share it with
We don't sell, rent, or trade your information, full stop. We share it only with the services we need to do the work: WhatsApp or email to talk to you, our payment provider to invoice you, and the hosting and domain services your site runs on — which are set up in your own name. If a project requires anyone else, we'll tell you who and why first.
Your rights
Whatever country you're in, you can ask us to show you what we hold, correct it, delete it, or stop using it — including stopping our emails. Email admin@infive.co.za and we'll act within 30 days, usually the same week. There's no charge.
If you're in South Africa and you're not satisfied with how we've handled a request, you can complain to the Information Regulator (South Africa) at complaints.IR@justice.gov.za. In the EU or UK, you can complain to your national data protection authority.
Keeping it safe
This site is served over HTTPS. Your brief lives in our WhatsApp and email accounts, both protected with strong passwords and two-factor authentication, on encrypted devices. We keep the amount we hold deliberately small — it's the most effective protection there is. No system is perfect, though: if a breach ever affects your information, we'll tell you and the relevant regulator promptly.
Changes
If we change this page we'll update the date at the top. Material changes that affect work in progress get emailed to you directly.